ashdc.net is committed to supplying you with exceptional goods. Below you will find our refund policies, which are different depending upon the kind of product you acquire. We guarantee the products we sell and guarantee that they are brand-new, authentic, and in original product packaging.
Standard products come with a 30-day, money-back guarantee, accordinged to the delivery date as given to us by UPS or FedEx. To receive a full refund, please call our customer support team. They will provide you with shipping instructions and a return authorization (RA) number. For items that were delivered in excess of the 30 days, we will refund the full amount less a ten percent (10%) restocking fee. After 90 days, your order is considered final and refunds will not be given. The statement that was sent to you via e-mail promptly following your order confirmation will indicate the product( s) that are considered “standard”.
Custom goods include a 5-day, money-back guarantee, depended on the shipping date as provided to us by UPS or FedEx. To receive a full refund, please get in touch with our customer support team. They will offer you with shipping directions and a return authorization (RA) number. After 5 days, your order is considered final and refunds will not be given because of the customization of your order. The billing that was sent to you via e-mail immediately following your order confirmation will indicate the product( s) that are considered “custom”.
For orders which contain both standard items and custom items, the aforementioned policies will apply to their respective products. The billing that was sent to you via e-mail immediately following your order confirmation will show the product( s) that are considered “standard” and “custom”.
We encourage all clients to contact us if there is an issue with the products received. Credit and debit cards are not charged until your order has been shipped. All transactions will appear on your credit card statements as “ashdc.net”. If a refund has been issued, please allow at least 10 business days for your issuing bank to post the refund back to your account. Issuing banks have various time frames for posting refunds to your account; consequently you may not see the funds placed to your account although that we have taken care of the refund. For your convenience, confirmations of all refunds will be sent to you via e-mail immediately after they are processed.